Product Updates and enhancements from myjoboffer

The Final myjoboffer Enhancements for 2019

It’s been a busy year of enhancements in the world of myjoboffer. As 2019 draws to a close, we’re pleased to share our final enhancements of the year:


Notification Previews

From time to time, new e-mail notifications are created, and/or existing e-mail notifications require updating (ie. image or text changes). Previously, the only way to check what a notification would look like in reality was to create a test employee and trigger the notification to send.

Notification Previews allow a test e-mail to be sent to the e-mail address of your choice directly from the configuration of the notification itself. The preview e-mail that is sent is an exact copy of the notification, so it’s now a breeze to check any images, links, custom fields and any other general formatting of the notification before you start using it. It’s all about making the process faster and simpler!

For more information about Notification Previews, visit the myjoboffer User Guides here.


Minor Re-Wording of the Offer Transmission Report

Previously, the text under the “Acceptance Submission” heading in the Offer Transmission Report (available in Offer Dashboard > My Offers) did not reference Library Documents.

We have updated this text so that it now encompasses the employee’s acceptance of the offer and any additional documents.

The updated wording is:

By clicking “Accept my Offer” the employee acknowledged they have read, understood and agreed to the terms and conditions outlined in their employment offer and any additional employment documents. The employee further acknowledged that the contract verification questions were answered by them.


Changes to Day One triggered Notifications

Previously, notifications that were configured to trigger based on “After Day One Closed” (formerly known as After Day One Opened) were designed to trigger any time the employee clicked the “Finish and Close” button on their Day One screen. This meant that the notifications could send multiple times if the employee visited their Day One screen more than once.

With this in mind, we’ve made a change so that notifications that trigger from the Day One screen will only send once per screen. That means the employee can now access their Day One screen to their heart’s content without triggering additional notifications!


Need more information?
Check out our user guides for more information about this release or contact our support team at for assistance.

myjoboffer industry updates

Fair Work Information Statement Update

Fair Work Information Statement - Industry Update

Fair Work Information Statement Update

myjoboffer is committed to providing you with the latest compliant forms that conform to Australian Government requirements. The Australian Government recently released an update to the Fair Work Information Statement (FWIS).

It is a mandatory government requirement that employers give every new employee a copy of the FWIS before, or as soon as possible after, they start their new job. In myjoboffer, this is normally provided to employees in the Policies module.

To ensure new employees are receiving the latest version, we encourage myjoboffer customers to update the version in your myjoboffer Employer Control Panel to the new version. For instructions on how to do this, please visit the myjoboffer User Guides, which can be accessed from your Employer Control Panel homepage.

Please note – you will need to have the new version of the Fair Work Information Statement downloaded on your computer for this update. The new version can be found here under the “Providing the Statement” heading.

Need more information? We’re happy to help! Please contact our Support Team using or contact your Account Manager if you need more information about this change.

Not yet using myjoboffer? Click here to read about paperless onboarding, and how myjoboffer can help.

Product Updates and enhancements from myjoboffer

Document Library

 Library Documents - Product Update banner

The myjoboffer Document Library has arrived

Rome wasn’t built in a day, and neither was our Document Library – but they’re both worth the wait!

The feature you’ve been waiting for has arrived! We’re excited to announce this new feature (previously named PD Library) is now available for you to use in myjoboffer and is included in all subscription plans.

What is the Document Library?

A feature that allows you to upload PDF documents to your file gallery and flagged them as a library document. These documents can then be attached as an additional document to be delivered to the employee with their employment offer. The employee will accept these documents at the same time they accept their employment offer.

What can the Document Library be used for?

Any additional documentation that you need the employee to accept at the same time as their offer. Some typical examples of documents that are idea for this feature include Position Descriptions and Terms & Conditions of employment. These documents will be presented to your new employee along with their employment contract.

When can I start using it?

Immediately! For instructions on how to set up and use this new feature, simply visit the Document Library page on the myjoboffer Support Portal, available from your Employer Control Panel.

Need more information?

Check out our user guides for more information about this release or contact our support team at for assistance.

Not yet using myjoboffer?

Click here to request a sample offer, or here to book a demo.

myjoboffer industry updates

Tax File Number Declaration Form changes

Tax File Declaration Form Update - Industry Update

Tax File Number Declaration form update

myjoboffer is committed to providing you with the latest compliant forms that conform to Australian Government requirements. The Australian Tax Office (ATO) recently released instructions to software developers to alter the question sets in the Tax File Number Declaration form. This change combines similar questions and expands the scope of other questions.

What’s changed?

  1. The question which relates to Higher Education Loan Program (HELP), Student Start-Up Loan (SSL) or Trade Support Loan (TSL) debts has been reworded to:

“Do you have a Higher Education Loan Program (HELP), VET Student Loan (VSL), Financial Supplement (FS), Student Start-up Loan (SSL) or Trade Support Loan (TSL) debt?”

  1. The following question has been removed as it has been combined with another question:

“Do you have a Financial Supplement Debt?”

 If you are an existing myjoboffer customer, the Tax File Number Declaration form on your myjoboffer site has been already been updated to reflect this change. If you use CSV exports and currently include these questions, this has been automatically updated for you. You may need to check with your payroll provider that their software is being upgraded (if it hasn’t already) to support the change to your export report.

Need more information? We’re happy to help! Please contact our Support Team using or contact your Account Manager if you need more information about this change.

Not yet using myjoboffer? Click here to read about paperless onboarding, and how myjoboffer can help.

Product Updates and enhancements from myjoboffer

Download all and archiving

Archiving and Download All - Product Update

Archiving Changes and Download All Option

Our team has been working hard behind-the-scenes to bring you some enhancements to help make your myjoboffer experience smoother. Bulk Archiving & Download All are ready for you to use next time you launch myjoboffer.

Changes to the archive employee feature

From today, if you re-deliver an offer to an employee who has been previously set to ‘archive’, the platform will automatically un-archive the employee and placed them back into the Offer Queue for you. This will save you time having to search for the archived employee and removing them from the archive list before you redeliver an offer.

To archive employees now, you can bulk select more than one employee and move all selected employees into the archive list. No more one-by-one! That should save you time for sure! Similarly, to unarchive employees, the same process applies.

‘Download All’ documents

We’re pretty chuffed about this one. You now have the option of downloading all onboarding documents for an employee rather than having to download each document one-by-one. You can only use the Download All feature once an employee has completed the entire onboarding experience. By using Download All, one .zip file will download that will contain all the onboarding documentation for the employee.

Need more information?

Check out our user guides for more information about this release or contact our support team at for assistance.

Not yet using myjoboffer?

Click here to request a sample offer, or here to book a demo.

Product Updates and enhancements from myjoboffer

ExportsPlus has arrived at myjoboffer! | Product Update

ExportsPlus - myjoboffer product update

ExportsPlus has arrived

You asked and we listened! We’re excited to release a new enhancement to the way reports can be exported in myjoboffer – ExportsPlus.

What is ExportsPlus?

ExportsPlus is an optional feature that allows for Export Reports to be configured to automatically export to a location of your choosing. Using an FTP (File Transfer Protocol) or SFTP (Secure File Transfer Protocol) connection, the Export Reports that currently need to be manually downloaded from your myjoboffer platform can now be configured to automatically save on your organisation’s system!

That sounds great, but why would I want to use it?

Manually exporting reports can be time consuming, particularly if there are several reports to be exported. ExportsPlus can remove that manual handling. Payroll needs the banking details of new employees? ExportsPlus can save this directly in your Payroll’s drive for them to open. HR needs the new employee’s forms? No problem, you can find that file in the HR drive! Exports Plus takes you from a minimum of 7 clicks per report down to just 1 – the click to open the file!

What options can I control for the automatic export?

All of them! You are in full control of:

Export Frequency:

Choose between Daily, Weekly and Monthly exports.


Need the reports to be available by 9:00am for the next pay run? No problem – You can decide what time of the day (or night!) the export will run.

File Location:

You have the ability to choose where on your organisation’s system the file will be saved – perfect to easily find the required files!

The Data:

You have the power to choose which employees should be included in the reports automatically (no more individually selecting each time!).

The Reports:

Need one report to automatically export, and one to stay as a manual export? No problem! You can choose which of your Export Reports should be automated.

Are there fees involved to enable this feature?

There are costs associated to set up ExportsPlus. Contact us to find out more.

Is this feature mandatory?

Not at all! If you’d prefer to stick with manually exporting out of the system, that’s absolutely fine. The process can stay as it currently is.

This sounds great! How do I enable Exports Plus?

To have ExportsPlus activated, just log a support request via Please note – enabling of this feature will need to be requested by a Platform Administrator in your organisation.

Need more information?

More information about ExportPlus can be found on our Support Portal, along with comprehensive user guides to help you configure all of myjoboffer’s features!

Alternatively, you can email us at or call us on 1300 545 836.

Not yet using myjoboffer?

Click here to request a sample offer, or here to book a demo.

Female with lots of post it notes on her and the wall talking on the phone

How much does manual onboarding cost?

Have you ever calculated the cost of manual onboarding for new employees?  Hiring new employees generates a considerable costs for most businesses.  There are so many things to consider when looking at the cost of hiring a new employees.  Most organisations evaluate the costs of advertising, recruitment and agency fees, but few consider the costs associated with onboarding a successful candidate.  Here we consider the costs associated with manually onboarding 100 successful new employees a year.


Manual administration and tracking of employee paperwork

How much time does your HR Team spend manually preparing new employee packs? It is not uncommon for each new employee pack to take an hour to prepare and a further hour of follow up and consolidation time making sure everything is completed.  If you business is hiring 100 employees each year, this adds up to 200 hours a year.


Time spent by an employee completing their forms on the job.

It is fairly typical for a new employee to be given time to complete their new employee paperwork during their first week of employment.  New employees can spend anywhere from a couple of hours to an entire day completing their paperwork.  They also spend a considerable amount of time reading policies and familiarising themselves with the organisation.  If you consider on average each new employee spends around 4 hours completing their onboarding experience, this can add up to 400 hours per year.


Manually provisioning a new employee

Acceptance of an employment contract, is usually the trigger point for provisioning a new employee within the organisation.  This typically involves emailing the relevant divisions to set up IT systems and property security clearance.  It also involves notifying the relevant parties such as the manager and cost centre owner.  Getting this right is essential to a smooth first day and you are easily looking at another 100 hours per year.


Double handling of data when updating information into other systems such as payroll,  HRIS and rostering systems

Manually rekeying the new employee information into other IT systems can take anywhere from 15 to 30 minutes.  If you are entering this information in both a HRIS & Payroll system, this adds up to 60 - 100 hours per year.


Total cost of manual onboarding processing time

So far, we have accounted up to 800 hours per year to support a manual onboarding program for 100 employees.  This time covers both the time to prepare, deliver and track new employees onboarding.  Also included is the time spent by the employee completing their onboarding administration.


*Return on investment (ROI) outcome is based on a 24 month subscription to on the premium package.  Estimated savings are based on average timings of fully manual onboarding within a small to medium enterprise and may vary within your organisation.

Ready to discover how can help you? 

If you'd like to transition from a manual onboarding process to a digital platform, we're here to help!  Visit  Better still we'd love to show you with a demonstration.   Visit to book.

eLearning and employee onboarding

Incorporating eLearning into your employee onboarding process can deliver some great outcomes for your business. While the most obvious are flexibility and cost savings, at we know first hand there are many more.  Let's explore other benefits and then we'll take a look at the potential risks and how you can alleviate these.


5 benefits of eLearning to both the learner and the employer


1. eLearning delivers an engaging learning experience

The key to delivering an engaging learning experience is to know your audience!  Many of us have experienced the boredom associated with an eLearning course.  When you know your audience, then you can select the interactive elements that will keep them captivated and engaged.  Elements such as images, audio, video, game-style features, story-telling and even humour.  Interactive elements make eLearning interesting and keeps the learner focused.  Choosing from simple drag and drop interactions to an interactive virtual class room environment are all possibilities.  Design elements stimulate interest and create a connection between the new employee and their employer.


2. Reduction in classroom time & pressures

eLearning eliminates the need to spend the entire training in the classroom.  It is often used in conjunction with classroom training.  New employees have access to the course at any time.   This helps to relieve the time pressures associated with classroom training as well as removing  the fear of asking questions and the anxiety of passing assessments.  I can remember the many times I've consoled new employees who were worried they weren't keeping up with the rest of the class.


3. Improved employee retention 

Incorporating eLearning programs into the employee onboarding process creates a great first impression!   Statistics show that employees who experience a good onboarding program generally stay longer in their role and have greater success in their role.  eLearning creates a more engaging and enjoyable experience for the new employee and employees are happier and staff retention increases as a result.  Instead of your employees having to read your 20 page induction manual, they receive a 15 minute engaging eLearning course.


4. eLearning promotes individualised learning

eLearning courses progress up to 50% faster than traditional classroom training.  Why is this?  It's because well designed courses take an individual approach to learning.  Learners are free to navigate through the course at a pace that is right for them.  There is the option to re-wind audio and video files.  They have the ability to click back and forth through the course, and navigate the system they way they like.  This allows the learner the freedom and control to learn in a way that appeals to them.  They can skip material they already know and spend more time on those topics they need help with.  As a result, they become much more engaged with the content.


5. Improved consistency

eLearning ensures the message is communicated in a consistent fashion and all learners are receiving the same training. eLearning eliminates the problems associated with different trainers teaching slightly different material on the same subject.  The trainer's personality, mood and subject matter experience all have an impact on the effectiveness of their training.  You have the confidence in knowing the message is being delivered consistently.


How to alleviate potential risks?

eLearning has many benefits for organisations to engage learners in new and innovative ways, but this isn't always a simple process!

Studies have cited risks such as:

  • Lack of motivation and engagement due to learner isolation
  • Inability to modify the learning content to a different learner skill levels
  • Lack of flexibility that comes with modular designed learning.

It is important to be aware of these risk and how to alleviate them.  A professional eLearning provider seeks to understand your learner's demographics, what motivates your audience and what your learning objectives are.  The outcome being a course that engages and delivers strong learning outcomes.

If you'd like to know more about digitalising your onboarding program and eLearning, visit Better still we'd love to show you with a demonstration and 90 day free trial.   Visit to book.

Cuscal Logo

Cuscal goes digital - an interview

About Cuscal and the 'Cuscal goes digital' project

Cuscal's business is payments. They are Australia’s leading provider of end-to-end payments solutions. An Authorised Deposit-taking Institution (ADI), their extensive capabilities include card and acquiring products, mobile payments, fraud prevention, EFT switching and settlements, as well as running the rediATM Scheme, one of Australia’s largest ATM networks.  Cuscal has a growing base of over 100 clients from a range of industries, including financial services, airlines, fintech and retail.  They provide their clients with the technology, scale and licensing they need to compete with the largest players in payments.  Or they simply take a complex problem off their hands, enabling them to focus on whatever it is which makes them unique and successful.




We talk to Jennifer Bass (HR Operations & Projects Manager) about Cuscal's journey to a digital employee onboarding solution and the benefits they have experienced.


Q. Jennifer, thinking about 'Cuscal goes digital', what prompted you to look for a digital solution to onboarding of new employees?

Our position as an innovative and nimble company had been let down by our historical, arch age onboarding processes.  Large packs of paperwork, many duplicate forms and double handling were all signs of a very manual process.   Our internal onboarding process did not represent what we stand for as a company.  The contrast of service between what we were delivering to our internal customers (new employees) and what was being delivered to our external customers, was what prompted us to seek a better process.

Q. What are some of the benefits you’ve seen by automating your employee onboarding?

The benefits are ten-fold – little to no printed documents to file, a user experience that is fresh and easy to navigate, and a smooth process for sharing the information with our HRIS to name the main ones. 


Q. How would you describe the product features to a prospective customer?
  • Easy to use digital employee onboarding platform for incoming employees, great engagement tool for providing important company information that you wouldn’t necessarily have on your external website
  • Accessible on mobile devices, allowing the employee to access and accept their offer right away, and return to action other paperwork when they are ready
  • Simple offer set up and download features for HR and Payroll processing
  • Communicates easily to multiple HRIS systems via csv
  • Can be easily managed and updated internally once implemented
  • Accessible and efficient helpdesk for any questions or issues  


Q. How much time have you saved by automating your employee onboarding Jennifer?

The big win for us is the time spent with the employee on their first day - rather than take 20 minutes to sit with them whilst they fill out paperwork.  We can now spend the time re-enforcing what their onboarding process will look like, what they can expect and really getting them set up for success.


Q. What is the feedback you’ve received from users of the platform?

Great feedback – most new employees are horrified to hear that we used to do it in paper form! Overall they love the experience of being able to access via their mobile device initially and then get prepared to sit at their PC and action the requirements when they have all their information. was developed by managers and HR professionals who share one thing in common; the burden of employee paperwork and the terrible experience this provides to new employees. is all about making the onboarding process seamless for you, and your employees by creating the right impression from day one. 

To arrange a demonstration with a 90 day free trial, visit

two people looking engaged sitting at a computer

What your new employee wants to know

Here are the top 5 things important to your new employees and what they want answers to when starting a new job.

So, new employees got your resume noticed, they confidently answered the top ten interview questions and they've been offered the job.  Their heart leaps with joy and they can’t wait to sign the contract.  At the back of their mind though, there’s this persistent question lingering……….is this the right job and right organisation for me?

The 5 things important to your new employee

1. Company Culture – Values, Attitudes and Goals

What kind of culture does the new organisation embrace? What are their vision and mission statement? Do they value competitiveness, or do they encourage creativity? Are they people-oriented or result-oriented?


2. People – Boss & Colleagues

A supportive network of colleagues and an understanding boss would be a welcomed environment.  Knowing who your manager is and who’ll be a part of your team, their tenure with the organisation, their strengths and passions, as well as their personal interests and hobbies will help calm those first day nerves.


3. Workload & Expectations

Does the organisation have a policy on flexible working arrangements to help employees achieve a work-life balance?  Are there flexible rostering options, flexible working locations and job sharing opportunities available?


4. Progression Vs Stability

Does the organisation encourage promotion from within?  How frequent do employees of a similar position as yours get promoted?  What is the attrition or turnover rate of your future department?  Or alternatively, is stability more important to you than prospects.  What matters most is that you make an informed choice based on what the organisation has to offer to you


5. Employee Benefits

What fringe benefits or perks does the organisation offer?  Do they offer salary sacrificing, purchasing additional leave, discounted shopping, child care benefits, transportation benefits, reward and recognition programs, training programmes and retirement benefits to name but a few. <>


The Prepare for Day One page on the onboarding platform is the ideal place to answer those questions which are important to new employees.  Here you can upload videos, images and text to give your new hire the confidence they have made the right decision in choosing to work for your organisation.

To find out more about creating an effective employee onboarding process, go to our website:

What aspect of your onboarding process do new employees appreciate the most? Share your experiences in the comment section below.