Solving your onboarding challenges
Integrating new employees into your workplace culture is a challenging task for HR and managers alike. Retention and engagement are often cited as the benefits of effective onboarding but many organisations fail to develop programs or processes that ensure the onboarding experience for new employees is seamless, memorable and prepares them effectively for their first days with you. Today's top talent are looking to see if they are the right fit; it has very much become a two-way assessment. It leaves effective HR and people managers thinking "what impression are we really making?" We explore some of the challenges you may be facing with employee onboarding and a solution to solving employee onboarding challenges.
Are new employees spending their first days completing paperwork?
Traditional onboarding can be a bit boring. Employees come in for their first day excited to make a difference and, in most cases, they sit in a room signing form after form.
On a new hire's first day, digital onboarding helps reduce the time spent on paperwork, freeing up time for more personal discussions about company culture, workflow, work related responsibilities, and team dynamics. With the right platform, organisations can avoid the mountain of paperwork that kills a new employee's spirit on their first day.
The more you do to make your process more new-hire-friendly and interactive, the more engaging it will become. And the more engaging your processs, the more likely you are to nurture employees who are highly satisfied, motivated and committed to your organisation.
New employees aren't the only ones who have to worry about making good first impressions during the start of their new job. Employers also need to put their best foot forward if they want to make a good first impression.
How much does the new hire process cost your organisation?
Whenever we think about hiring a new employee, most of us tend to think about recruitment costs. For example, advertising the position, time spent interviewing, testing and finally training.
There's one area that most organisations fail to consider - the cost associated with onboarding the employee. These costs include sending out paperwork (on average 40 pages per pack), processing and administrative times, material costs for welcome packs and contracts, and time spent getting the workplace ready for the new candidate's arrival.
The cost of workplace integration, a seemingly minor point shouldn't be overlooked either! With research indicating 33% of new employees make the decision to stay or leave within the first 30 days of employment, this suggests the 'real cost' of recruitment can be upwards of 50% of a person's salary.
Are you losing good candidates through the recruitment process?
"Its been three weeks and I still haven't received my paperwork for my new job. I'm starting to think that if this process represents the organisation fairly, I'm not sure I still want to work for them. I'm worried I'm going to spend my working life frustrated by slow and inefficient processes."
In a highly competitive marketplace, making paperwork turnaround a priority is just one way to avoid losing good candidates through the recruitment process. The time between verbal offer/acceptance and dispatch of paperwork is often a danger zone, as candidates can receive other offers, change their mind and secure counter offers. Digitalising your onboarding process makes this process timely with the click of a button.
Keeping up communication especially post offer stage is also important. Regular emails and calls to keep a candidate up to speed with new initiatives, to ask their advice, or just to say 'hello', help keep them engaged before they start working with you.
Going digital is easier than you think! We're all about solving employee onboarding challenges
To find out how you can solve your onboarding challenges, go to myjoboffer.com.au
Cuscal goes digital - an interview
About Cuscal and the 'Cuscal goes digital' project
Cuscal's business is payments. They are Australia’s leading provider of end-to-end payments solutions. An Authorised Deposit-taking Institution (ADI), their extensive capabilities include card and acquiring products, mobile payments, fraud prevention, EFT switching and settlements, as well as running the rediATM Scheme, one of Australia’s largest ATM networks. Cuscal has a growing base of over 100 clients from a range of industries, including financial services, airlines, fintech and retail. They provide their clients with the technology, scale and licensing they need to compete with the largest players in payments. Or they simply take a complex problem off their hands, enabling them to focus on whatever it is which makes them unique and successful.
We talk to Jennifer Bass (HR Operations & Projects Manager) about Cuscal's journey to a digital employee onboarding solution and the benefits they have experienced.
Q. Jennifer, thinking about 'Cuscal goes digital', what prompted you to look for a digital solution to onboarding of new employees?
Our position as an innovative and nimble company had been let down by our historical, arch age onboarding processes. Large packs of paperwork, many duplicate forms and double handling were all signs of a very manual process. Our internal onboarding process did not represent what we stand for as a company. The contrast of service between what we were delivering to our internal customers (new employees) and what was being delivered to our external customers, was what prompted us to seek a better process.
Q. What are some of the benefits you’ve seen by automating your employee onboarding?
The benefits are ten-fold – little to no printed documents to file, a user experience that is fresh and easy to navigate, and a smooth process for sharing the information with our HRIS to name the main ones.
Q. How would you describe the myjoboffer.com.au product features to a prospective customer?
- Easy to use digital employee onboarding platform for incoming employees, great engagement tool for providing important company information that you wouldn’t necessarily have on your external website
- Accessible on mobile devices, allowing the employee to access and accept their offer right away, and return to action other paperwork when they are ready
- Simple offer set up and download features for HR and Payroll processing
- Communicates easily to multiple HRIS systems via csv
- Can be easily managed and updated internally once implemented
- Accessible and efficient helpdesk for any questions or issues
Q. How much time have you saved by automating your employee onboarding Jennifer?
The big win for us is the time spent with the employee on their first day - rather than take 20 minutes to sit with them whilst they fill out paperwork. We can now spend the time re-enforcing what their onboarding process will look like, what they can expect and really getting them set up for success.
Q. What is the feedback you’ve received from users of the myjoboffer.com.au platform?
Great feedback – most new employees are horrified to hear that we used to do it in paper form! Overall they love the experience of being able to access via their mobile device initially and then get prepared to sit at their PC and action the requirements when they have all their information.
myjoboffer.com.au was developed by managers and HR professionals who share one thing in common; the burden of employee paperwork and the terrible experience this provides to new employees. myjoboffer.com.au is all about making the onboarding process seamless for you, and your employees by creating the right impression from day one.
To arrange a demonstration with a 90 day free trial, visit www.myjoboffer.com.au
